Joining forces to serve you better
We are happy to announce a new and exciting chapter for Victory Residential Services as we join teams with GEM Plumbing and Heating. This partnership will provide many new services and benefits while maintaining the level of service that Victory has provided its community for over 30 years.
With a combined experience of over 100 years, and have serviced almost a million customers in Massachusetts, Rhode Island and neighboring communities.
Local policies will remain, and you will continue to see the same familiar faces in your home or business. With this new partnership, we want to ensure a few key items related to your service:
• GEM will now be handling all residential service requests and requirements that you needs that you had in the past or may need in the future.
• GEM will be honoring Victory’s current Energy Savings Agreement Plan (ESA) until its renewal at which time customers will have to purchase a GEM Home Advocate service plan.
• GEM shares Victory’s commitment to comprehensive solutions, fast and efficient service, and a dedication to the highest quality of service in New England.
• Normally scheduled service requests, total client satisfaction, and access to customer service specialists will remain the same.
• Continued clear communication on billing and payment processing with additional service offerings available.
• Locally based team members servicing your account.
• Support 24-hours a day, 7-days a week. When you need us, we’ll be there.
• In addition to the same local service, a dedicated communications center team is also available locally.
A World Class Customer Experience
As part of this partnership, we will now be able to support you more holistically by expanding our workforce to dispatch the nearest and most qualified technician to your location.
The partnership offers customers a wider variety of residential and commercial services such as heating, cooling, air quality, plumbing, drain cleaning, sprinkler systems, generators, home improvement, mechanical & design services, and so much more. Both companies are committed to providing a comprehensive and outstanding client experience. Both GEM & Victory are confident our customers willbe completely satisfied with our partnership and be better served.
We are excited about the additional capabilities this partnership brings to each of our customers and are confident in continuing to provide the world-class experience you have come to expect from the GEM Plumbing & Heating team.